CallerAssist

The voice AI agent that handles the entire call.
And everything after.

CallerAssist picks up when your team can't: it answers, qualifies and routes callers with playbooks you control, and it hands off to a human the moment it should. Built into the CallerConnect platform, not bolted on.

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Live Assist

A live assistant, with a UI

Operators watch calls as they happen: the AI nudges, suggests answers and summarizes in real time. Take over, hand back, or join in. Every call still ends with a verdict.

  • The colour-coded live transcript with coaching nudges, suggested knowledge answers, a running summary and on-the-fly translation.

  • Desks group the operators behind your agents. Speak to the caller directly and hand back to the AI, or join with audio alongside it.

  • The live monitor waits with today's stats and jumps straight into a call the moment one arrives.

  • Goals met or missed, objectives ticked off, hallucination and naturalness scored. Every call ends with a report.

CallerAssist call replay with transcript, live coaching and captured variables

One DIAL. Four moves.

The AI drives the call, involves your team when it should, acts on the outcome and learns from every conversation.

AI agent

Drive

The AI drives the conversation toward the goal, powered by prompts, knowledge and playbooks.

Your team

Involve

Involves a human when it needs one. Warm transfer, full context, live coaching on the desk.

Automation

Act

Post-call follow-ups fire automatically: summaries, CRM updates, integrations, next steps.

Insights

Learn

Every call scored and analyzed. Quality proposals and A/B experiments: the agent gets better on its own.

Drive

Design your agent in a guided conversation

The Agent Builder configures your tenant with you: steer it by voice or chat and it designs goals, greeting, playbooks and knowledge step by step. Describe the job; it wires up the agent.

CallerAssist Agent Builder: guided, conversational agent design
Involve

Bring in real people, on their platform

Directories, queues and external lines: the agent transfers callers to your team wherever they work: Microsoft Teams, your PBX or a desk, with warm hand-off and full context.

CallerAssist destinations: directories, queues and external lines agents can transfer to
Act

Follow-ups fire themselves

Rules that run after each evaluated call: when this happens, do that, for these people. Summaries, next steps, CRM updates and integrations, sent without anyone remembering to.

CallerAssist follow-up rules: when this happens, do that, for these people
Learn

Review, improve, and improve the improving

Scored calls queue up for human review; quality proposals and A/B experiments feed back into the agent. Full API access and MCP tooling let your own systems and your own AI work the loop too.

CallerAssist review backlog with scored calls and goal attainment

Hear it take a real call on your number.

30-minute pilot: we point CallerAssist at one of your numbers and you listen in. No procurement, no migration.

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